Blog Post

Unlocking the Future: Empowering Citizen Developers with Microsoft Centre of Excellence

Citizen developers represent the vanguard of innovation, ushering in a new era of efficiency and productivity. With the steadfast support of Microsoft Centre of Excellence, their potential knows no bounds. Embrace the future of technology, empower your developers, and unlock unparalleled success for your business.


by Jade Le


In the dynamic era of technology, citizen developers are emerging as the catalysts for innovation, poised to revolutionise the way businesses tackle their challenges. We've all heard about their potential to reshape the technological landscape, automating processes, and streamlining operations. But in this blog, we delve deeper into the pivotal role that governance, particularly through Microsoft Centre of Excellence (COE), plays in maximising the prowess of these developers and mitigating potential pitfalls.

(Source: Microsoft Centre of Excellence)

But first, what exactly are citizen developers and how can they elevate your business?

Picture this: across diverse industries, the desire to explore automation looms large, yet time constraints or overwhelmed IT departments hinder progress. Enter citizen developers, the unsung heroes ready to bridge the gap. Fuelled by a hunger for efficiency and armed with a knack for technology, these individuals possess the potential to transform mundane tasks into automated wonders, all while lightening the burden on traditional IT teams.

Governance: The Backbone of Citizen Developer Success

Whilst the potential of citizen developers is undeniable, without proper governance, the road to innovation can swiftly turn treacherous. Here's where the COE steps in, serving as the guiding force to navigate the complexities and ensure a seamless integration of citizen-led initiatives into your business ecosystem.

Mitigating Storage Overload

Ungoverned citizen developers may wield the power to create apps at will, but this newfound freedom comes at a cost – quite literally, in terms of storage space. While experimentation is encouraged, the proliferation of unused apps can quickly clog up valuable resources. With COE, proactive measures such as setting up notifications for inactive apps enable swift identification and elimination of redundant clutter, freeing up storage for mission-critical processes.

Preventing Orphaned Resources

Employee turnover is an inevitable reality for any organisation. Yet, after leaving the business, employees leave behind their low-code apps that can be forgotten, unlicensed and inactivated. COE steps in as the guardian, implementing protocols to ensure seamless transitions of ownership and preventing valuable resources from slipping into oblivion.

Maintaining Brand Consistency

In the pursuit of functionality, aesthetics can often take a backseat. However, for apps intended for client presentation, maintaining brand integrity is non-negotiable. COE offers a lifeline, empowering developers with templates infused with your business's visual identity, ensuring a cohesive and professional presentation every time.

Securing Confidentiality

In an interconnected workspace, safeguarding sensitive data is paramount. COE's Environment Request Management and Compliance Process act as the fortress, erecting barriers to prevent inadvertent data leaks and fortifying your organization's digital defences.

Empowering Citizen Developers for Success

In essence, citizen developers hold the key to unlocking untold benefits for your business. Yet, their journey is fraught with challenges that demand support and guidance. COE emerges as the beacon of light, offering a robust framework for growth and development. Through tailored training, proactive issue detection, and troubleshooting, COE empowers developers to unleash their full potential and drive meaningful change within your organization.

A Bespoke Approach to Excellence

Recognising the unique needs of each business, we offer bespoke consultancy services tailored to your specific requirements. From monthly updates on Microsoft innovations to comprehensive health checks of your Power Platform solutions, our experts stand ready to propel your business towards unprecedented success. Whether it's identifying automation opportunities or providing hands-on guidance for ongoing projects, our consultancy services are poised to elevate your organization to new heights.